Opening Hours : Monday to Friday : 9am - 5pm
  Contact : (03) 9899 4004

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COVID19 Current changes to services and how we deliver them. (Updated 5th August 2020)

At Stepping Forward Therapy Services we take the health & safety of all our patients very seriously. In lieu of restrictions regarding COVID19 we have temporarily changed how we provide physiotherapy.


Yes! We are open!

As you are aware, Melbourne has entered Stage 4 restrictions effective as of the 2nd of August. The Department of Health and Human Services have provided guidelines to enable us to continue provide services during this time.

Telehealth Services in our preferred form of Video Consultations remains the safest form of therapy during this time, and should replace your face to face session where possible. This is in accordance with the DHHS and Australian Physiotherapy Association Guidelines regarding the provision of services under Stage 4 restrictions. You will be contacted individually regarding any scheduled appointments that have been made between the 5th of August and the 11th of September, inclusive.

Face to Face Appointments are permitted during Stage 4 restrictions under Essential Healthcare. Furthermore, individuals may travel to healthcare appointments further than 5km away from their residential address.


We have been advised that patients attending Stepping Forward for a face to face appointment need to carry proof of referral and proof of your appointment with them if they leave the house for their appointment.

Your SMS reminder regarding your appointment is sufficient proof of appointment. A letter can also be collected or emailed to you on request, stating why your child’s face to face physiotherapy consult is considered essential.

Please note that when attending the clinic, you will be provided with a level 2 surgical mask for yourself and any children over 12 years of age. Masks that are of a lower classification (such as fabric) or with a valve cannot be worn in the clinic and is a condition of entry for your safety and that of our staff.

As has been our standard protocol during this pandemic, if you or your child have had any cold or flu symptoms in the past 24 hours prior to your appointment, we kindly ask you reschedule you appointment. Our screening questions upon entry have been updated as per our Covid Safe Plan, and your temperature will also be taken upon arrival. We are strictly adhering to 1 parent/caregiver per child during this period. Unfortunately, siblings will not be able to attend.

In accordance with the PPE (Personal Protective Equipment) Guidelines from DHHS, your physiotherapist will be wearing a mask, gloves and either goggles or a facesheild. We encourage all parents to have a chat with their child if they feel this may cause anxiety. You may also visit our Facebook page for images of our therapists to help your child be more comfortable in the clinic.

Should you have any concerns or questions regarding your appointment or support during this time, please call the clinic on Ph: 03 9899 4004.

The Stepping Forward Team


Stepping Forward Therapy Services are following the guidelines provided by the Victorian Department of Health & Human Services.

For more information:

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Position Available: Physiotherapist





Do you enjoy working with babies and children?

Do you value play-based therapy, functional outcomes and programs that captivate and motivate young minds?

Wanting to work with a dynamic team of enthusiastic, like-minded people?

Stepping Forward Therapy Services is looking for a Physiotherapist to join our dedicated and growing paediatric team. The successful applicant will have the opportunity to work with babies through to young adults, assessing and treating a wide range of conditions.  Peer support is regularly available from our senior physiotherapists, and we have established relationships with other allied health and medical disciplines.


More about us:

Our clinic in Surrey Hills has well equipped facilities, providing therapists with a great environment for functional assessment, play based therapy and engaging therapy programs. The clinic is currently shared with a Paediatric Occupational Therapist.

What to find out more? visit:


Are you a physiotherapist who with 4+ years experience in the paediatric field?

Working at Stepping Forward would give you the opportunity to broaden your clinical experience to include a wide age group, from babies through to young adults with a spectrum of needs and diagnoses. A significant portion of your caseload will be neurodevelopmental, however you will also assess and treat musculoskeletal conditions in this unique age group. You would also have the opportunity to work with other experienced physiotherapists and other health professionals – to share knowledge and support.


Are you a physiotherapist who values professional development, mentorship and clinical support? 

Stepping Forward values hands on professional development, and we are committed to supporting each and every physiotherapist on our team in building knowledge, experience and expertise. Our senior physiotherapists are available for mentoring and supervision.


The Position:

This position involves clinic and community visits, and hours are negotiable. We value hard work, but also a healthy work-life balance!

Remuneration is salary based and experience considered.


  • Registration with Australian Health Practitioner Regulation Agency.
  • Drivers licence and car.
  • Current Working With Children Check and Police Check.
  • Professional Indemnity $20M.

We are looking for a Physiotherapist who:

  • enjoys engaging children of all ages in play based therapy.
  • demonstrates excellent communication with children, parents and team peers,
  • has experience in assessment and treatment of children from infancy to adolescence,
  • has experience in disability and equipment prescription.
  • has a sound working understanding of a range of paediatric conditions, both neurological and musculoskeletal.

What else are we looking for?

  • Someone who is a motivated, takes initiative with their learning, and seeks out support where appropriate.
  • A team player, who values contributing and the contribution of others… and who understands that not everything is written in a position description.
  • A physiotherapist who is invested in the goals of our patients and patient families and who is proactive in their treatment planning and service delivery.
  • A physiotherapist who is able to build and manage a caseload, with good time management and forward planning.
  • Someone who values good communication with other health professionals.
  • Someone with emotional intelligence, who knows how to bring out the best in people.
  • Someone who is committed to the growth of Stepping Forward, its clinical expertise and its services.
  • Someone who is looking to stay for the long haul – this is important to our patients and their families, and to us too!


Why should you apply?

Flexibility – Love the position, but not sure if you meet all the criteria? Concerned about start dates or hours? Talk to us!

Support – Working with children and families can be tough. We are committed to supporting our staff. We discuss complex cases and providing clinical and administrative support. But what about you? Where do you see yourself in 5 years? 10 years? We can help you get there.

Fit – We love where we work, and we want you to too! We are a small team of 4 therapists and 2 admin staff who work hard, enjoy supporting each other and having fun on the way. We have a dynamic clinic with other like-minded health professionals sharing our space, or just popping in to say hello.


Want to apply?

Contact Megan Smith (Senior Administrative Officer) or Audrey Lee (Director/Principle Physiotherapist) on 03 9899 4004.

Applications accepted through or emailed with a cover letter and resume to, Attn: Megan Smith

The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a physiotherapist?
  • Are you currently registered with the Australian Health Practitioner Regulation Agency (AHPRA)?
  • Do you have a current Australian driver’s licence?
  • Do you own or have regular access to a car?


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Position Available: Receptionist


Do you have experience in customer service or reception in healthcare?

Do you pride yourself in a strong work ethic, an enthusiastic commitment to excellence and initiative? 

Come join a vibrant team dedicated to what we do, striving to make a difference in the lives of families, babies and children!


Stepping Forward Therapy Services is looking for an Administrative Officer/Receptionist to join our dynamic and dedicated team in Surrey Hills. The successful applicant will have the opportunity to be an integral part of a team dedicated to the assessment and management of babies and children with physical needs.
The Position – Requirements:

– Answering phone, mail and in-person enquires, and correspondence with parents, schools and medical professionals.

– Data collection and documentation. Basic Computer skills – including touch-typing, word-processing and navigation of software.

– Meet and Greet of families.

– Managing appointments and schedules for Physiotherapists.

– Processing Payments through Medicare, HICAPS accurately and efficiently.

– Administering stationary, forms and resources as required.

– Managing and organising the clinic space, ensuring professional presentation at all times.

– Assisting Physiotherapists and Practice Manager as requested.

– Maintaining the presentation of the clinic.


The Best Fit:

The best fit, is when you love what you do and you’re great at it… so will you be the best fit for this position?


We are looking for someone with:

– High customer service skills and an ability to engage well with children and families, whilst maintaining a professional presentation.

– Excellent written and verbal communication skills, including phone and front desk skills, and effective communication with our team.

– Excellent Multi-tasking skills, with skill in prioritising, logistics and flexibility, especially with regards to managing appointments for multiple clinicians.

– Accurate and Precise data collection, invoicing and processing of payments.


A strong work ethic.

Do you work well in a team?

Do you enjoy responsibility?

Are you able to work independently and take initiative when required?

Do you pursue Best Practise?

Do you take pride in what you do?


Additional terms of employment:

  • A current Working With Children Check is required.
  • Australian Permanent Residency is required.
  • Remuneration will be based on experience.



Please address your application to Megan Smith, with an accompanying covering letter and resume to:

(Sorry! Due to the volume of applications, only short-listed candidates will be contacted.)

MAY 2020

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Temporary Measures regarding the provision of Physiotherapy and the Medicare Rebate during COVID19

A number of reforms regarding Medicare have been released in the past few weeks, which have affected how Stepping Forward Therapy Services offers services to families under Chronic Disease Management Plans.

Medicare has released another statement regarding physiotherapy services on Monday the 20st of April, 2020.

What does this mean for you?

As of the 1st of May, Stepping Forward will be provide telehealth services in the form of 30 minutes or 60 minutes telehealth assisted sessions. Family are able to use they’re CDMP rebates as they did prior to the 14th of April, whereby the standard fees apply, and the rebate can be claimed by families through MyGov.

Our hard working administrative team are in the process of setting up our system to enable you to apply for rebates directly, so watch this space!

We thank you for your understanding and patience during this time.

If you have questions, please call Ph: 03 9899 4004.

Stepping Forward Therapy Services are following the guidelines provided by the Victorian Department of Health & Human Services.

For more information:

Medicare Fact Sheets

Information for Patients

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COVID19: What to expect when you come into the clinic


At Stepping Forward Therapy Services we take the health & safety of all our patients very seriously. In lieu of recent events regarding COVID19 we are taking additional hygiene measures to limit risk to patients and staff and to ease your concerns during your visit. Due to our high number of immunocompromised patients, we have taken additional measures to assist in protecting them. We thank you for your patience and understanding of the following:


Waiting Room:

Please note that we are now screening all patients in our efforts to assist with identifying at-risk individuals, and to limit exposure of our treatment rooms to respiratory infections.

All patients will be asked:

  1. In the past 14 days have you travelled overseas?
  2. In the past 14 days have you been in close contact with someone that has travelled overseas or is a suspected case of COVID19?
  3. Do you have symptoms of a respiratory illness? For example: fever, cough, sore throat, shortness of breath and/or fatigue?

You may be kindly asked to reschedule your appointment and contact the Coronovirus Health Information Line: 1800 020 080 or seek immediate medical advice.

We are also asking you to assist by doing the following:

  • Use our hand sanitiser or arrival.
  • You and your child will have your temperature check with our non-contact thermometer.
  • Wear a mask. Masks are provided for parents if they don’t have any. Children are not expected to wear masks.
  • Please give other patients space when in the waiting room. A distance of 1.5m has been recommended.
  • One parent/carer per child to attend the waiting room and sessions. Please leave siblings and/or extended family at home.
  • Please arrive promptly. Your consultation will start and finish at certain times to decrease traffic in the waiting room. This may/may not mean that we discuss further appointments and/or payment before your session.
  • Please be aware that you may be admitted to a treatment room on arrival as part of our traffic management.
  • Should you arrive for your appointment early, we recommend you wait outside or in your car.
  • Please avoid leaning on the reception desk and be mindful of our temporary screen.
  • We do appreciate that ‘kids are kids’, however if you or your child demonstrates behaviours that put our staff at risk, you will be asked to leave.

We thank you for your understanding and commitment to ensuring a safe clinic environment for our patients & staff.

Updated: 22/04/2020

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