Opening Hours : Monday to Friday : 9am - 5pm
  Contact : (03) 9899 4004

COVID19 Current changes to services and how we deliver them. (Updated 5th August 2020)

At Stepping Forward Therapy Services we take the health & safety of all our patients very seriously. In lieu of restrictions regarding COVID19 we have temporarily changed how we provide physiotherapy.

 

Yes! We are open!

As you are aware, Melbourne has entered Stage 4 restrictions effective as of the 2nd of August. The Department of Health and Human Services have provided guidelines to enable us to continue provide services during this time.

Telehealth Services in our preferred form of Video Consultations remains the safest form of therapy during this time, and should replace your face to face session where possible. This is in accordance with the DHHS and Australian Physiotherapy Association Guidelines regarding the provision of services under Stage 4 restrictions. You will be contacted individually regarding any scheduled appointments that have been made between the 5th of August and the 11th of September, inclusive.

Face to Face Appointments are permitted during Stage 4 restrictions under Essential Healthcare. Furthermore, individuals may travel to healthcare appointments further than 5km away from their residential address.

 

We have been advised that patients attending Stepping Forward for a face to face appointment need to carry proof of referral and proof of your appointment with them if they leave the house for their appointment.

Your SMS reminder regarding your appointment is sufficient proof of appointment. A letter can also be collected or emailed to you on request, stating why your child’s face to face physiotherapy consult is considered essential.

Please note that when attending the clinic, you will be provided with a level 2 surgical mask for yourself and any children over 12 years of age. Masks that are of a lower classification (such as fabric) or with a valve cannot be worn in the clinic and is a condition of entry for your safety and that of our staff.

As has been our standard protocol during this pandemic, if you or your child have had any cold or flu symptoms in the past 24 hours prior to your appointment, we kindly ask you reschedule you appointment. Our screening questions upon entry have been updated as per our Covid Safe Plan, and your temperature will also be taken upon arrival. We are strictly adhering to 1 parent/caregiver per child during this period. Unfortunately, siblings will not be able to attend.

In accordance with the PPE (Personal Protective Equipment) Guidelines from DHHS, your physiotherapist will be wearing a mask, gloves and either goggles or a facesheild. We encourage all parents to have a chat with their child if they feel this may cause anxiety. You may also visit our Facebook page for images of our therapists to help your child be more comfortable in the clinic.

Should you have any concerns or questions regarding your appointment or support during this time, please call the clinic on Ph: 03 9899 4004.

The Stepping Forward Team

 

Stepping Forward Therapy Services are following the guidelines provided by the Victorian Department of Health & Human Services.

For more information: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

9899 4004